Privacy Policy

This privacy policy applies to all services of the jit win platform. jit win is an online entertainment and betting platform that provides casino games, slots, live casino, sports betting, and other services to users in Bangladesh.

By using our platform, you are considered to have accepted the terms set out in this policy. Please read this document carefully before opening an account or starting to use the site. To learn all the terms and conditions governing our services, read the Terms and Conditions.

jit win may collect the following types of information from users:

2.1 Personal Identification Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number
• Email address
• National ID or passport number (when identity verification is required)
• Current address

2.2 Financial Information

• Deposit and withdrawal transaction records
• Payment information via bKash, Nagad, Rocket, or bank transfer
• Account balance and bonus records

2.3 Technical Information

• IP address
• Browser type and version
• Device type and operating system
• Site usage log data
• Cookie and session information

2.4 Gaming Activity Information

• Play history and bet records
• Win and loss records
• Preferred games and categories
• Bonus claim history

jit win collects information in the following ways:

3.1 Information Provided Directly

We collect information you provide directly during account registration, login, identity verification, and any customer service request. Every piece of information entered in a form is stored securely.

3.2 Automatically Collected Information

When you visit or use the jit win platform, our servers automatically record technical information about your device, browser, and usage patterns.

3.3 Information Received from Third Parties

We may receive necessary information from payment processors (such as bKash, Nagad, Rocket, and banks), identity verification services, and fraud prevention systems. This information is used solely to ensure the security of users.

jit win uses collected information only for the following purposes:

1. Account Management: To handle registration, identity verification, login, and account security.
2. Service Delivery: To process gameplay, bets, deposits and withdrawals, and to apply bonuses correctly.
3. Customer Support: To respond appropriately to any request, complaint, or question submitted via 24/7 live chat or email.
4. Security and Fraud Prevention: To detect suspicious transactions, prevent the creation of multiple accounts, and maintain platform security.
5. Responsible Gaming: To monitor users' gaming behaviour, identify at-risk patterns, and provide support when needed. You can learn more about our Responsible Gaming Guidelines.
6. Communication: To send important updates, policy changes, promotional offers, and service-related notifications.
7. Analysis and Improvement: To improve the quality of platform services and enhance the user experience.

jit win never sells your personal information or gives it to third parties for commercial gain.

jit win may share information with specific third parties in the following limited circumstances:

5.1 Service Partners

We work with selected third-party service providers for payment processing, identity verification, technical operations, and customer support. These organisations operate under strict confidentiality obligations and may use information only for specified purposes.

5.2 Legal Requirements

We may be required to disclose relevant information in response to a legal directive, court order, or regulatory authority request. In such circumstances, only the information legally required is provided.

5.3 Fraud Prevention

Information may be shared with relevant authorities or partners to prevent cybercrime or platform misuse.

The jit win platform uses cookies and similar technologies to make your browsing experience more convenient.

6.1 Types of Cookies

• Essential Cookies: To maintain login sessions and operate the core functions of the platform.
• Functional Cookies: To remember your preferences, language, and settings.
• Analytics Cookies: To collect site usage statistics so that service quality can be improved.

6.2 Cookie Control

Non-essential cookies can be turned off from your browser settings. However, disabling certain cookies may limit some features of the platform.

jit win retains your personal information only for as long as necessary. The following retention periods generally apply:

• Active Accounts: Complete records are maintained for as long as the account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements.
• Transaction Records: Financial transaction records are kept for an extended period as they are necessary for fraud prevention and legal compliance.

After the relevant retention period, information is securely deleted or processed in a way that makes it impossible to identify any individual.

jit win takes both technical and administrative steps to protect your information:

8.1 Technical Security

• All data transmission is protected by SSL (Secure Socket Layer) encryption.
• No one other than authorised personnel can access your information.
• The system is kept secure through regular security checks and updates.
• Two-Factor Authentication (2FA) method.

8.2 Administrative Security

• Only trained and authorised staff can view user information.
• Regular internal audits are conducted to ensure data security.
• Third-party service providers are bound by confidentiality obligations through contractual agreements.

Every registered member of the jit win platform has the following rights regarding their personal information:

9.1 Right to Know

You may contact us to find out what information jit win holds about you. We will provide that information upon proper identity verification.

9.2 Right to Correction

If any information in your account is incorrect or incomplete, you can have it corrected. Some information can be updated directly from your account profile; for other changes, please contact customer support.

9.3 Request for Deletion

In certain circumstances you may request that your data be deleted. However, some data may be required to be retained for a specified period for legal or regulatory reasons.

9.4 Right to Object to Processing

You may object to marketing communications or to the processing of certain data. After an objection is raised, we will take appropriate steps.

9.5 Right to Lodge a Complaint

If you believe your privacy has been violated, you may lodge a complaint with our customer service. You can find detailed information on our About Us & Contact page.

jit win strictly prohibits registration and use of the platform by anyone under the age of 21. At the time of registration, users must declare that they are 21 years of age or older.

If it is found that data of a minor has been collected by mistake, we will immediately close that account and delete the associated data.

For more information about minors and gaming, and to raise awareness about the risks of online gambling, please see our Responsible Gaming Guidelines.

jit win reserves the right to change, amend, or update this privacy policy at any time. If any significant changes are made to the policy:

• The updated date will be reflected on this page.
• Registered users will be notified via email or through the platform.
• For significant changes, users may be asked to provide their consent again.

Continuing to use the platform after a policy change will be considered as your acceptance of the revised policy. You are therefore advised to visit this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

Our support team will try to respond to any request as quickly as possible. For common questions, you may also visit our FAQ section.